How to report repairs

We do our best to keep your home warm, safe and dry. But we know things can go wrong from time to time.

Our repairs team offers a first-class service – which aims to fix problems quickly and first time.

You can book your repairs appointment with a My Loretto account at a time and place that suits you.

Don't have an account yet?
Sign up for My Loretto. It's safe and secure, and it only takes a few minutes.

Already have an account?
Login securely to My Loretto to book or change your appointment.

Our repairs team is here 24 hours a day, seven days a week, 365 days a year. You can even select the time and day for your repair to be carried out. For more information, check out the Your repairs handbook.

Need a repair carried out in your home?

Click here and get in touch

Report a repair using a My Loretto account or give us a call

Do I need to carry out some repairs?
 

Yes. It’s up to you to do small repairs around the home, including replacing:

  • plugs
  • toilet seats
  • cooker filters
  • lost keys
  • smoke alarm batteries.

How can I be sure the staff are from Loretto?
 

Staff will be happy to show you an identity card.

If you are in doubt, keep them out and call us right away on 0800 952 9292.