How to report repairs
We’ve been carrying out a full repairs service, except in some limited circumstances where it’s unsafe for tradespeople to work in a customer’s home.
To read the latest on repairs and our other services, please go to here for you in difficult times.
As with every other year, we’ll continue to offer a 24/7 responsive repairs service over the Christmas and New Year period.
If you need a repair, please call us on 0800 952 9292. We’re here 24 hours a day, seven days a week.
We will continue to carry out gas checks as normal.
What to do in an emergency
Please only report an emergency when there is an immediate danger to your health and safety, or serious damage to the property.
You may be charged for the cost of a repair if it is a non-emergency.
Report the fault as soon as possible by calling us free on 0800 952 9292.
- Smell gas? Call SGN as soon as you can on 0800 952 9292. Do not turn on lights or power switches. You should also open a window. Read more advice at gas safety.
- Burst pipe? Turn your water off at the stop tap. If the emergency is due to an electrical fault, and it's safe to do so, turn off your power supply at the main fuse box or meter. Call us free on 0800 952 9292.
Do I need to carry out some repairs?
Yes. It’s up to you to do small repairs around the home, including replacing:
- toilet seats
- cooker filters
- lost keys
- smoke alarm batteries.
How can I be sure the staff are from Loretto?
Staff will be happy to show you an identity card.
If you are in doubt, keep them out and call us right away on 0800 952 9292.