How to report repairs
We do our best to keep your home warm, safe and dry. But we know things can go wrong from time to time.
In response to the latest Scottish Government guidance issued on 1 and 7 September, we are carrying out emergency repairs only in Glasgow, West Dunbartonshire, East Renfrewshire, Renfrewshire, North Lanarkshire and South Lanarkshire.
If you need an emergency repair, please call us on 0800 952 9292. We’re here 24 hours a day, seven days a week.
We will review our repairs service as further advice is issued by the Scottish Government and we hope to return to a full repairs service as soon as we can.
If you live outwith these areas, we are able to offer essential as well as emergency repairs.
Essential repairs – or Safety First repairs – are where any customer or a building could be at risk and include repairing heating and renewing or repairing security entry doors and controlled entry.
All our staff will strictly follow guidelines on maintaining social distancing and wearing PPE.
For more information check our FAQs.
What to do in an emergency
Please only report an emergency when there is an immediate danger to your health and safety, or serious damage to the property.
You may be charged for the cost of a repair if it is a non-emergency.
Report the fault as soon as possible by calling us free on 0800 952 9292.
- Smell gas? Call SGN as soon as you can on 0800 952 9292. Do not turn on lights or power switches. You should also open a window. Read more advice at gas safety.
- Burst pipe? Turn your water off at the stop tap. If the emergency is due to an electrical fault, and it's safe to do so, turn off your power supply at the main fuse box or meter. Call us free on 0800 952 9292.
Do I need to carry out some repairs?
Yes. It’s up to you to do small repairs around the home, including replacing:
- toilet seats
- cooker filters
- lost keys
- smoke alarm batteries.
How can I be sure the staff are from Loretto?
Staff will be happy to show you an identity card.
If you are in doubt, keep them out and call us right away on 0800 952 9292.