Customer Service Commitments

Giving customers a great service is at the heart of everything we do.

We will provide excellent customer service no matter how you get in touch.

Our fully-trained and professional staff are here to help you. Our Customer Service Commitments explain what you can expect from us – and how long it will take.

How do I get in touch about Loretto's customer service?

You can:

  • talk to your housing officer
  • report it on My Loretto. Don't have an account yet? Sign up for My Loretto. It's safe and secure, and it only takes a few minutes.
  • visit us at and speak to a member of staff
  • call us on 0800 952 9292
  • Find more information about how we deal with complaints in our My Complaints leaflet.