Customer Service Commitments
Giving customers a great service is at the heart of everything we do.
We will provide excellent customer service no matter how you get in touch.
Our fully-trained and professional staff are here to help you. Our Customer Service Commitments explain what you can expect from us – and how long it will take.
Find out how we are performing against our commitments by clicking here.
How do I get in touch about Loretto's customer service?
You can:
- talk to your housing officer
- report it on My Loretto. Don't have an account yet? Sign up for My Loretto. It's safe and secure, and it only takes a few minutes.
- visit us at and speak to a member of staff
- call us on 0800 952 9292
- Find more information about how we deal with complaints in our My Complaints leaflet.