Customer Service Commitments
Giving customers a great service is at the heart of everything we do.
You can expect an excellent service from us no matter if it’s face to face, on our website, through our Facebook and Twitter pages, by post or over the phone.
Our fully-trained and professional staff are here to help you.
How do I get in touch about Loretto's customer service?
You can:
- talk to your housing officer
- report it on My Loretto. Don't have an account yet? Sign up for My Loretto. It's safe and secure, and it only takes a few minutes.
- visit us at and speak to a member of staff
- email us at housingteam@lorettoha.co.uk
- call us on 0800 952 9292
- For more information about how we deal with complaints, click on Compliments and Complaints.