Equity, diversity and inclusion

Our customers come from all walks of life. But one thing is always the same – everyone is valued and gets fair treatment.

A collage of five different images made up of five different groups of people of different backgrounds

Loretto is committed to the principles of Equity, Diversity and Inclusion (EDI) which is at the heart of the common values shared across Wheatley Group.

For us, this means:

  • equity  - people with different characteristics are treated fairly and have access to equal opportunities
  • diversity - respecting and valuing individual differences and unique characteristics, both in our organisation and in our communities
  • inclusion - making sure our employees and customers feel comfortable being themselves and that they feel valued, enabling them to feel a sense of belonging in our organisation and communities.

We don’t discriminate against anyone on the grounds of race, ethnic or national origin, language, religion, belief, age, gender, sex, sexual orientation, marital status, family circumstances, employment status, physical ability or mental health, or any protected characteristic. We aim to achieve fair outcomes for all, threading an EDI approach through our decision-making and service design and delivery.

For more information on our approach to EDI, including how we do this, our statement of commitment, equality data collection and some recent EDI achievements, visit the Wheatley Group website.

Annual Equality Report

This report includes details of information about customers we have collected, why we have done this and how we will use it.

Check out the data we have collected over the last year and what this has informed in our Annual Equalities Report overview.

You can read the full report.

EDI Calendar

We held our first ever equality and diversity survey in 2022, which provided us with valuable insights into the make up of our staff and customers.

From this information we have created an EDI calendar, available to download below.

The calendar includes key religious, cultural and awareness dates throughout the year that we know are celebrated or acknowledged by our staff and customers, as well as information about our Different Together EDI campaign.

Different Together Calendar 2024

Written information 

You can get a copy of most documents in different languages, large print, in Braille and audio formats. Find out more at accessibility.


We can arrange for someone to speak to you in your own language and offer help for people with hearing difficulties. Find out more at accessibility.

Visiting your local office

If you visit one of our local offices, we can arrange interpreting, lip-speaking and sign language if you need them.

Hate crime and harassment

You may feel you’re being picked on because you have a disability, mental health condition or because of your ethnic origin or sexual orientation.

If you think you’re the victim of hate crime or harassment, get in touch. We treat all complaints of harassment very seriously.

If you prefer, you can make a complaint through a third-party support organisation. By signing a mandate, you can ask someone from that organisation to make a complaint on your behalf.