Contact us
We are here for you, whenever you need us.
It’s quick and easy to get in touch and get the support you need.
Our Customer First Centre (CFC) is here to help 24/7.
Experienced housing staff are on hand if you want to report a repair, need help with your rent, looking for a move and much more.
Get in touch by calling 0800 952 9292.
Want to speak with your housing officer? Contact the CFC and we’ll book a home visit or a call.
If you need support to contact us, for example translation into another language or alternative format, or British Sign Language (BSL) interpretation, check out our Accessibility and Translation page for details on how to arrange this.
Are you a journalist with a media enquiry? Get in touch with our press team.
Online account
Report environmental issues, pay rent, report repairs, check your account and more.
You can do all of this and more by registering for a free ‘My Loretto’ online account.
Already registered? Login.
Don't have an online account yet? Sign up today at online services.
Live chat
Need a quicker response? Use your online account to chat to us live.
Don't have an online account yet? Sign up today at online services.
Phone
You can get in touch with us 24 hours a day, seven day a week by calling 0800 952 9292.
Online form
Get in touch using our online form.
Compliments and complaints
We do all we can to get it right first time – but we know sometimes that’s not the case.
If we don’t get things right, we’ll listen and learn to stop it happening again. If you’re unhappy with any of our services then let us know.