My rights

You have the right for small, urgent repairs to be carried out by us within set timescales.

Under The Housing (Scotland) Act 2001, you may be due compensation if the repair isn’t carried out in the time limit. When you report a repair, we’ll:

• tell you if it’s covered under the Right to Repair scheme
• tell you your rights
• let you know the date the repair will be completed.

Our handy tenant leaflets have more information about your rights and timescales.

You can book your repairs appointment with a My Loretto account at a time and place that suits you.

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