Values and vision

Our mission is to create better homes and better lives for the people we work for.

At Loretto, we aim to offer tenants and service users an individual service designed around individual needs. We aim to be flexible and creative in our work with others, based upon our core values:

  • quality
  • person-centred
  • open communicator
  • committed.

Our vision:

We will retain our unique identity, creating safe and secure environments for people with particular care and support needs within integrated communities so that everyone can avoid crisis, manage their home and live well.

Our staff will be inspired and empowered to respond to customers’ individual needs, develop innovative solutions and put customers in control in order to deliver outstanding personalised customer service and performance results. All our customers will take pride in their estates.