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Find out how to report a repair, how long it will take, what repairs you can carry out yourself and the extra help we offer tenants who need extra support.
The safety of our customers and staff is our top priority and as a result we are still only able to deliver a restricted repairs service.
However, the gradual easing of restrictions means that as well as delivering emergency repairs we can now also carry out other essential repairs where it is safe to do so.
Essential repairs – or Safety First repairs – are where any customer or a building could be at risk and include repairing heating and renewing or repairing security entry doors and controlled entry.
All our staff will strictly follow guidelines on maintaining social distancing and wearing PPE.
We will introduce other types of repairs and return to a full repairs service as soon as we can.
Speak to your housing officer, email us or use our online form.
For more information check our FAQs.
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