Here for you in difficult times

Please remember we are here to support you and your family during these extraordinary times.

Staff member on phone

    Thanks for your patience as we continue to operate a restricted range of services in line with the latest Scottish Government guidance.

    In response to the Government’s introduction of new restrictions in Glasgow, West Dunbartonshire, East Renfrewshire, Renfrewshire, North Lanarkshire and South Lanarkshire we have made some adjustments to our services in these areas.

    Here is what you need to know.

    The safety of customers and staff remains our top priority.

    Our housing offices remain closed and our housing staff are working from home.

    Housing Officers continue to work from home and will contact customers via text, telephone or email. If you have any welfare concerns or rent payment queries, then please talk to us.

    Repairs

    While the latest restrictions for Glasgow, West Dunbartonshire, East Renfrewshire, Renfrewshire, North Lanarkshire and South Lanarkshire are in place, we are carrying out emergency repairs only. We will review our repairs service as further advice is issued by the Scottish Government and we hope to return to a full repairs service as soon as we can.

    We will continue to carry out gas checks as normal.

    If you live outwith these areas, we are able to offer essential as well as emergency repairs.

    Letting homes

    As of 7 September, viewings and sign-ups have been re-introduced.

    Customers can still apply for advertised homes and selections will continue to take place weekly. Housing officers will keep in regular contact with customers that have been selected for a home and advise them when they will be able to view a property and complete the sign-up.

    If you are homeless, you should contact your nearest local authority who will be able to provide you with assistance. Click homelessness advice for local authority contact details.

    Benefits and fuel advice

    We’re here to support you with your benefits and all aspects of Universal Credit. All appointments with welfare benefits and fuel advisors are being carried out by phone.

    Environmental services

    Our environmental services are carrying out outdoor work such as grass cutting. We’ll bring back our close cleaning services in line with government guidance and when it is safe to do so.

    Emergency support

    Our EatWell service, and other support, is still available to help vulnerable tenants in need of emergency food.

    Talk to Us

    We are also urging all tenants to let us know if, through being ill or self-isolating, they may find it difficult to pay their rent. If you’re worried about paying your rent, Talk to Us. The sooner you get in touch, the quicker we can help you.

    Please remember, you can contact us through our website and by email and phone. Now is the time, if you haven’t done so already, to open an online account. You can register for or log in to your My Loretto account at www.lorettoha.co.uk/my-home/my-loretto. Also remember, you can pay your rent by:

    If you have any questions about how Coronavirus is impacting our services then click on our Frequently Asked Questions (FAQs).

    Keep up to date with our latest Coronavirus updates, health advice and government information on our website, click on Coronavirus.

    Friday, September 18, 2020