Annual visits for our tenants

We want you to feel safe and happy at home - and our annual visits play an important part in this.

Every year you will get a visit from your housing officer.

It’s one way we can make sure you home remains safe and is in good condition.

You do not need to do anything before your housing officers arrives – just make sure you are at home on your appointment date and time.

The visit lasts around 30 minutes and it gives you the chance to see your housing officer face-to-face.

It is also an opportunity to discuss any issues you have and find out how we can support you.

If you do not already know about the range of wrapround support services, you can find out more about the Ways We Can Help.

This annual visit is an important part of your tenancy agreement. Your housing officer will be in touch to agree a date and time that suits you.

If you would like more information about annual visits, get in touch today by calling our Customer First Centre on 0800 952 9292.