WinterReady

If you are aged 60 and over or disabled, our plumbers will give your home a free WinterReady check to make sure it’s ready for the cold days and nights.

As part of our free WinterReady home checks for vulnerable tenants, a plumber will check:

  • the heating is working properly
  • pipes are protected against the cold
  • homes have draughtproofing
  • water can be turned off in an emergency.

    Request an appointment using our handy online form or speak to your housing officer to find out if you qualify.

    Tips to beat the chill
     

    • have regular hot drinks and at least one hot meal a day
    • wear several light layers of warm clothes to keep heat in
    • keep active and wrap up warm if you go outside
    • draw your curtains at dusk and keep doors closed to block out draughts
    • keep your living room at around 18–21°C (64–70°F) to keep warm
    • check dripping taps and overflows to prevent waste pipes freezing and flooding
    • have your annual gas service to keep your heating system working well
    • if you’re not going to be at home for a couple of days, set your heating to come on for a couple of hours a day – and leave a key with a friend or neighbour.

    I want to report a repair. What do I do?
     

    If you do have frozen or burst pipes, turn off your close or house mains water supply, if you can. Then tell your neighbours the water supply has been turned off.

    The quickest way to report repairs is online at My Loretto or call us 24 hours a day, seven days a week on 0800 952 9292.

    Don't have an account yet?
    Sign up for My Loretto. It's safe and secure, and it only takes a few minutes.

    Already have an account?
    Login securely to My Loretto to book or change your appointment.

    Fuel advice
     

    Don’t pay too much for your electricity and gas. Our fuel advisors help tenants of all ages find the lowest energy rates. Advisors can also arrange low-cost repayments if you have fallen behind with payments – or, in some cases, get debts written off.

    Request a visit from a fuel advisor at My Loretto or by speaking to your housing officer.

    Don't have an account yet?
    Sign up for My Loretto. It's safe and secure, and it only takes a few minutes.

    Already have an account?
    Login securely to My Loretto to book or change your appointment.