We are always keen to hear your views on our services.
Check out our latest consultations below. Remember, we're always keen to hear your views all year round. Find out how to get in touch with us on our Contact us page.
Allocations policy review
You will have recently received, or will soon receive, a booklet with our suggested changes to how we allocate our homes and communicate with you.
Since we launched MyHousing we have allocated around 4,000 homes per year. We currently have around 30,000 applicants on our housing list.
We have taken feedback from the independent review last year and also considered the types of enquiries we have received on the way in which we allocate our homes.
We know there are some improvements we can make, for example how and when we communicate with applicants about their application for housing, make bandings clearer and improve our support to our most vulnerable customers. Below is a summary of our suggested changes:
- tailored, honest advice at the start and throughout your journey;
- finding the correct balance between consistency and flexibility;
- making the bands clearer; and
- supporting the most vulnerable.
You can have your say on our proposals by:
- completing the online feedback form here: www.tinyurl.com/mukpewpe;
- scanning the QR code in the consultation booklet to complete our survey;
- emailing us at firstname.lastname@example.org;
- speaking to your housing officer about any feedback;
- calling us on 0800 561 0040; or
- contacting the Tenant Participation Advisory Service (TPAS).
You can also request a paper version of the survey by either calling us on the number above or emailing email@example.com
The consultation runs until 24 July 2022.
During the consultation period we will also be holding focus groups to gain a better understanding of your views. Focus groups will take place at the end of June 2022 and will be both in person and online. If you would like to take part in one of our focus groups, please email firstname.lastname@example.org for more details.
We will collect all the views from the consultation and update tenants by publishing the outcome of the consultation on our MyHousing website and our RSL subsidiary websites.
TPAS support tenants’ groups and ensure the views of customers are heard.
Investing in your community
Rent setting consultation for 2022/23
Our rent setting process for 2022/23 involved two stages: direct tenant engagement through a series of focus groups and a formal consultation with all tenants with the following rent increase options:
- Option 1 – 1.9%
- Option 2 – 2.4%
- Option 3 – 2.9%.
In the consultation tenants were also given an option of 'I don’t support any of these three options'. Option 1 was based on maintaining current service levels and investment work already planned, option 2 providing everything under Option 1 plus further improvements to homes and neighbourhoods and Option 3 providing a wider range of the additional improvements than in option 2 in more homes.
The focus groups engaged tenants across the whole Wheatley Group on our proposals and the proposed consultation approach. In total there were 43 focus groups attended by 159 tenants. 4 of these focus groups, with a total of 17 tenants participating, were with Loretto tenants. This feedback informed our formal consultation approach.
We consulted tenants between 13th December 2021 and 28 January 2022. The process was managed independently by Civica and encompassed two main elements:
- Consultation with ex-Cube tenants on the capped increase agreed as part of the ballot to join Loretto; and
- All remaining tenants consulted on the three options through a consultation brochure.
We received 107 responses from tenants on the proposed options. Civica independently certified the results which confirmed that 75% indicated they supported one of the three options.
This consisted of 45.8% supporting option 1, 18.7% supporting option 2 and 10.3% supporting option 3.
We also received 67 responses from former Cube tenants on the 1% capped increase agreed as part of the transfer.
The Board considered the feedback received through the extensive consultation process and approved an increase of 1.9% and maintaining the ballot commitment to former Cube tenants.
Information, Advice and Letting Policy Consultation
Our new framework and policy on how we let our homes is being updated to reflect the helpful feedback we received from customers and others.
More than 1500 people responded to our proposals for our housing information, advice and letting policy.
It aimed to make the way we let our homes fair and clear while ensuring people in greatest need get priority.
We’d like to thank everyone who gave us their views. Click on Information, Advice and Letting Policy Consultation response to find out more.
The majority of people who responded agreed our proposals made the process clearer, helped us support those most in need, make the best use of our homes, and help people better understand their chances of getting a home.
People liked the proposal to change the overcrowding criteria to allow children aged 10 or over to have their own room, as well keeping the flexibility to allow us to use discretion on people living in larger homes.
In line with the responses, we’ve also made sure people know they can appeal a decision, while we’ve changed the word ‘bidding’ – to avoid any suggestion that the first bid wins – and will use ‘notes of interest’ instead.
We’ll also make sure all our new-build homes are advertised in future.
Our new online housing, advice and letting service called MyHousing will help us deliver what people told us they wanted.
We believe that, by working together with customers and others, we have developed a housing advice and lettings service that is tailored to customers’ needs, providing them with more choice, convenience, control and flexibility.
Guide to consultations
We’re always keen to hear your views on our services and how we can get better. One way we do this is by carrying out consultations.
All of our consultations follow these seven principles:
- Integrity – each consultation has an honest intention, that we will listen to and be influenced by what our tenants tell us
- Visibility – affected tenants and other affected stakeholders are reasonably aware of the consultation
- Accessibility – affected tenants and affected other stakeholders have reasonable access to the consultation. We will use digital means of ensuring access to consultations where appropriate
- Transparency – it is clear when the consultation closes, who is collating the responses and whether responses will be published
- Disclosure – any appropriate information applicable to the consultation is made available
- Fair interpretation – consultation responses will be collated and analysed objectively
- Publication – it is made clear of where and when the consultation report will be available.