Cold weather tips

Stay warm and cosy in your home during the cold weather.

Tips to beat the chill
 

  • have regular hot drinks and at least one hot meal a day
  • wear several light layers of warm clothes to keep heat in
  • keep active and wrap up warm if you go outside
  • draw your curtains at dusk and keep doors closed to block out draughts
  • keep your living room at around 18–21°C (64–70°F) to keep warm
  • check dripping taps and overflows to prevent waste pipes freezing and flooding
  • have your annual gas service to keep your heating system working well
  • if you’re not going to be at home for a couple of days, set your heating to come on for a couple of hours a day – and leave a key with a friend or neighbour.

I want to report a repair. What do I do?
 

If you do have frozen or burst pipes, turn off your close or house mains water supply, if you can. Then tell your neighbours the water supply has been turned off.

The quickest way to report repairs is online at My Loretto or call us 24 hours a day, seven days a week on 0800 952 9292.

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Fuel advice
 

Don’t pay too much for your electricity and gas. Our fuel advisors help tenants of all ages find the lowest energy rates. Advisors can also arrange low-cost repayments if you have fallen behind with payments – or, in some cases, get debts written off.

Request a visit from a fuel advisor at My Loretto or by speaking to your housing officer.

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Login securely to My Loretto to book or change your appointment.