FAQs

Do you have a question you want to ask?

Check out our Frequently Asked Questions (FAQs) below to see if we can answer your question right here.
Our FAQs are grouped together in sections to make it easier for you.

I’m not a tenant. How do I apply for a home?
 

Visit us at our Glasgow office. You’ll be asked to have a Housing Options interview to find out more about your housing needs. You may then be asked to fill in a Housing Registration Form.

Where do I get an application form for a home?
 

We want to carry out a Housing Options interview first at our office. This way we can find out your housing needs. You may then be asked to fill in a Housing Registration Form.

How many points do I have for a home?
 

We don’t use points. Our system is choice-based. It gives you more of a say in the type of home and location.

Where am I in the queue for a home?
 

You no longer have to queue for particular areas. Note an interest in the home and we’ll be in touch if you are successful.

How long do I have to wait for a home?
 

Every case is different. You have to note an interest in an advertised property. It is offered to the person in that Group who has been waiting the longest.

How do you decide who gets offered the home?
 

The person in the right Group who has been waiting the longest is offered the home.

How do I bid for a home?
 

You need to note an interest in available flats and houses in your Group on the Home Finder website.

When is Home Finder updated?
 

It's updated every Tuesday.

What is an Applicant Group?
 

Applicants are placed in Groups depending on their housing need. There are seven different Groups.

Can I change my Applicant Group?
 

Yes. Let us know if your circumstances change. Contact us as soon as you can.

Can I note an interest in homes in other Groups?
 

Yes, but the home is offered first to people from the correct Group.

When do I find out if I have been successful?
 

We will be in touch with the successful customer as soon as possible after the closing date. If you do not hear from us, and wish to know why your note of interest has been unsuccessful, you can contact us. You can also check your Home Finder personalised results screen.

How do I report a repair?
 

Report repairs by logging into your My Loretto account and following the simple steps.

Don't have an account yet?
Sign up for My Loretto. It's safe and secure, and it only takes a few minutes.

You can also call us on 0800 952 9292.

How do I rearrange or cancel a repair?
 

Rearrange or cancel a repair by logging into your My Loretto account and following the simple steps.

Don't have an account yet?
Sign up for My Loretto. It's safe and secure, and it only takes a few minutes.

You can also call us on 0800 952 9292.

Do I need to carry out some repairs?
 

Yes. It’s up to you to do small repairs around the home, including replacing:

  • plugs
  • toilet seats
  • cooker filters
  • lost keys
  • smoke alarm batteries.

When will my repair be carried out?
 

It depends on the repair. When you report your repair we'll let you know of the timescales for the work to be carried out.

When is my rent due?
 

Rent is due every month. You can choose to pay each week, fortnight, four-weekly or monthly or you may have an agreed arrangement with your housing officer. It’s up to you.

Our rent calendar shows you when rent is due.

I am struggling to pay my rent. What do I do?
 

Speak to your housing officer as soon as you can. Your housing officer has a range of support services to get you back on track.

How do I pay my rent?
 

We have a number of easy ways to pay.