Get involved

We want tenants to get involved and help shape our services. There are lots of different ways for you to have your say about Loretto and the way we work.

You can join in a conversation with us on Facebook and Twitter – or you can become part of our panels, forums or committees. Or you could apply to become a tenant Board Member.

We hold community events – including litter picks and pop-up roadshows – throughout the year where you can come along and talk to us. We also carry out consultations and tenant conferences in our head office which let you have a say in some of the big issues for tenants.

Our Tenants’ Satisfaction Survey, which is carried out each year, asks tenants their views on what we are doing right – and how we can get better.

To find out more about getting involved with Loretto – and our parent company Wheatley Group – and join our panels, forums or committees, please email our Community Governance Team at

For more information check out our Get involved leaflet or see below for more details.

Scrutiny Panel

The panel looks closely at how Loretto and other parts of Wheatley Group performs.

It's made up of customers from across the Group. The panel produces a statement each year, making recommendations which are considered by the Loretto Board. This informs Loretto's annual Report to Tenants.

Customer Inspectors

Customer Inspectors work across our parent company, Wheatley Group. They review services from the point of view of a customer. This includes visiting sites and interviewing customers.

They focus on key areas which are important to tenants, including repairs, customer service and complaints. The Inspectors make recommendations which we use to help improve services.

Registered Tenant Organisations (RTOs)

Tenant groups who meet our conditions can become a Registered Tenant Organisation (RTO). RTOs can get direct grant funding and apply for 'top-up grants' to help them with one-off costs. They represent the interests of customers in local areas.

They also carry out a range of activities including organising events to improve their neighbourhoods. Find more information at:

Polish Forum and African Housing Forums

Forums give customers from minority communities a voice to shape our services. Their views help us create forward plans for each forum.

Youth Board

Views of our younger tenants help influence our services.

Community Action Group

The Community Action Group invites tenants to ‘tell us what you want us to know’.

Members decide the priorities for their community – with housing staff supporting the plans to help make the ideas happen.