There are lots of ways to get involved – no matter your age, background or where you live.
We have community events – including pop-up roadshows – throughout the year where you can come along and talk to us.
We carry out consultations and host conferences where you can tell us about the big issues.
There's the opportunity to join in a conversation with us on Facebook and Twitter.
We also want tenants to become part of our panels, forums and committees – or become a tenant Board Member.
And there's our annual Tenants’ Satisfaction Survey which asks tenants what we are doing right – and how we can get better.
The choice is yours.
Find out more about our panels, forums and committees below.
It is important for us to know the views of our tenants and those communities we serve. You can influence our decisions by becoming a Member. As a Member, you can help us to achieve our aim of providing good quality homes at affordable costs.
The cost for membership is £1 which is non-refundable. For further information please see our membership policy.
Interested in joining our Board?
We’re looking for Non-Executive Directors with skills and senior experience in one or more of the following areas to join our Board:
- General commercial business, financial & management skills
- Accountancy and audit, knowledge of relevant statutory requirements
- Provision of customer services (in a housing or other similar context)
- Housing management and maintenance of social housing
- Customer and community engagement.
The role is non-remunerated but all reasonable expenses will be reimbursed.
The Board meets 6-8 times per annum at our office at Lipton House, 170 Crown Street, Glasgow. Meetings are normally on Tuesday evenings. In addition to Board meetings attendance is required at 3 half day Group wide governance events per annum and an annual Board strategy workshop.
A full recruitment pack may be requested via the Company Secretary, Anthony Allison by phone on 0141 274 6270 or by e-mail at Anthony.email@example.com
The panel looks closely at how Loretto and other parts of Wheatley Group performs.
It's made up of customers from across the Group who scrutinise reports and meet with senior staff to review performances.
Over the past year the panel was involved in the design of the new MyHousing allocations system and reviewed the repairs service from the point of view of a customer.
The panel produces a statement each year. This helps inform Loretto's annual Report to Tenants.
Our Panel meets approximately every two months in the evenings at our city centre headquarters in Glasgow.
We'd love to have more members. Let us know if you are interested in getting involved.
Customer Inspectors work across our parent company, Wheatley Group. They review services from the point of view of a customer. This includes visiting sites and interviewing customers.
They focus on key areas which are important to tenants, including repairs, customer service and complaints. The Inspectors make recommendations which we use to help improve services.
Registered Tenant Organisations (RTOs)
Tenant groups who meet our conditions can become a Registered Tenant Organisation (RTO). RTOs can get direct grant funding and apply for 'top-up grants' to help them with one-off costs. They represent the interests of customers in local areas.
They also carry out a range of activities including organising events to improve their neighbourhoods. Find more information at:
Polish Forum and African Housing Forums
Forums give customers from minority communities a voice to shape our services. Their views help us create forward plans for each forum.
Priorities for the forum include housing services, employability and access to support services for customers.
Forums meet approximately four times a year in the city centre in Glasgow and interpreters and a free crèche are usually provided where required. For an informal chat about the forums, please contact:
Community Action Group
Loretto customers have developed an Action Plan which focuses on customer priorities. Themes include safety and security, community and the environment.
Meetings are held every two months in Glasgow city centre. To get involved, please contact firstname.lastname@example.org
Welfare Reforms Tenant Advisory Group
This group plays an important role in working with us to develop activities that help to lessen the impact of welfare reforms on our customers.
Areas of particular interest include fuel poverty, debt and the provision of information and advice. The group meets approximately four times a year.
If you have been affected by welfare reforms, or if you have a particular interest and would like to join the group, or would like further information, contact Paul McGuigan on 0141 274 8519 or by email at email@example.com