There are lots of ways to get involved – no matter your age, background or where you live.
It is also a great way to meet new people, learn new skills and have fun.
We hold community events – including litter picks and pop-up roadshows – throughout the year where you can come along and talk to us. We also carry out consultations and tenant conferences in our head office which let you have a say in some of the big issues for tenants.
Our Tenants’ Satisfaction Survey, which is carried out each year, asks tenants their views on what we are doing right – and how we can get better.
To find out more about getting involved with Loretto – and our parent company Wheatley Group – and join our panels, forums or committees, please email our Community Governance Team at email@example.com
For more information check out our Get involved leaflet or see below for more details.
The panel looks closely at how Loretto and other parts of Wheatley Group performs.
It's made up of customers from across the Group who scrutinise reports and meet with senior staff to review performance.
The panel produces a statement each year, making recommendations which are considered by the Loretto Board. This informs Loretto's annual Report to Tenants.
Our panel meets approximately every two months in the evenings at our Glasgow city centre headquarters. For further information, contact Linda Hunter on 0141 274 6612 or at firstname.lastname@example.org
Customer Inspectors work across our parent company, Wheatley Group. They review services from the point of view of a customer. This includes visiting sites and interviewing customers.
They focus on key areas which are important to tenants, including repairs, customer service and complaints. The Inspectors make recommendations which we use to help improve services.
Registered Tenant Organisations (RTOs)
Tenant groups who meet our conditions can become a Registered Tenant Organisation (RTO). RTOs can get direct grant funding and apply for 'top-up grants' to help them with one-off costs. They represent the interests of customers in local areas.
They also carry out a range of activities including organising events to improve their neighbourhoods. Find more information at:
Polish Forum and African Housing Forums
Forums give customers from minority communities a voice to shape our services. Their views help us create forward plans for each forum.
Priorities for the forum include housing services, employability and access to support services for customers.
Forums meet approximately four times a year in the city centre in Glasgow and interpreters and a free crèche are usually provided where required. For an informal chat about the forums, please contact:
Views of our younger tenants help influence our services.
Community Action Group
Loretto customers have developed an Action Plan which focuses on customer priorities. Themes include safety and security, community and the environment.
Welfare Reforms Tenant Advisory Group
This group plays an important role in working with us to develop activities that help to lessen the impact of welfare reforms on our customers.
Areas of particular interest include fuel poverty, debt and the provision of information and advice. The group meets approximately four times a year.
If you have been affected by Welfare Reforms or if you have a particular interest and would like to join the Group, or would like further information, please contact Linda Hunter on 0141 274 6612 or at email@example.com