We want tenants to get involved and help shape our services. There are lots of different ways for you to have your say about Loretto and the way we work.
We hold community events – including litter picks and pop-up roadshows – throughout the year where you can come along and talk to us. We also carry out consultations and tenant conferences in our head office which let you have a say in some of the big issues for tenants.
Our Tenants’ Satisfaction Survey, which is carried out each year, asks tenants their views on what we are doing right – and how we can get better.
To find out more about getting involved with Loretto – and our parent company Wheatley Group – and join our panels, forums or committees, please email our Community Governance Team at email@example.com
For more information check out our customer engagement booklet or see below for more details.
Customer Inspectors work across our parent company, Wheatley Group. They review services from the point of view of a customer. This includes visiting sites and interviewing customers.
They focus on key areas which are important to tenants, including repairs, customer service and complaints. The Inspectors make recommendations which we use to help improve services.
Registered Tenant Organisations (RTOs)
Tenant groups who meet our conditions can become a Registered Tenant Organisation (RTO). RTOs can get direct grant funding and apply for 'top-up grants' to help them with one-off costs. They represent the interests of customers in local areas.
They also carry out a range of activities including organising events to improve their neighbourhoods. Find more information at:
Polish Forum and African Housing Forums
Forums give customers from minority communities a voice to shape our services. Their views help us create forward plans for each forum.
Views of our younger tenants help influence our services.