Loretto Housing Association aims to provide a first class service, but if you are unhappy about something, you should let us know.
The Complaints Procedure will give you details of what steps are available to you when making a complaint. A copy of the complete Complaints Procedure can be obtained from our Head Office or as a download document.
Anyone who receives or requests a service from Loretto Housing Association can use our Complaints Procedure. You may also wish a Councillor, Member of Parliament or Advice Agency to act on your behalf.